It’s understandable if you’ve been teetering on no matter whether or not to pull the set off on a Pixel 2 or Pixel 2 XL. The studies of excellent management concerns are tricky to disregard. This is something you will need to take into consideration when purchasing the system. I’ve acquired loads messages both of those on Twitter and in my inbox about no matter whether it is worth canceling an present get and getting the revenue in other places. But really don’t hit the terminate button just nevertheless.
Sure, main tech stores like The Verge and 9to5Google have all noted on cases of producing problems with their respective next-era Pixel 2 evaluate units, but really don’t fret way too a lot. If what you acquired arrives faulty, both of those the Google Retail outlet and Verizon— who solely carries the Pixel 2s— present generous return policies.
If you acquired your Pixel 2 from the Google Retail outlet
To quell the fears of those who experienced already acquired or have been intending to get the Pixel 2 or Pixel 2 XL, Google introduced a statement in its product or service community forums promising a two-calendar year warranty for the Pixel 2 devices:
We’re extremely self-confident that the Pixel 2 delivers an extraordinary smartphone practical experience, and to give consumers peace of head, each individual Pixel 2 and Pixel 2 XL will now come with a 2-calendar year warranty worldwide.
If any hardware problems really should take place with your Pixel 2 device inside two many years of order, you can get in touch with Google for help.
Google also delivers a two-week return plan if you happen to run into concerns early into your order period of time. For each its help page:
You can return an product you acquired from the Google Retail outlet inside 15 calendar days following the day you acquired it. If you acquired Nest Thermostat or Nest Guard from the Google Retail outlet, you can return your system inside 30 days.
We’ll refund the payment method you paid with (minus your first transport & handling fees) inside 14 company days following Google gets the system.
You will have to fill out a type detailing why you want to return the system, but which is rather regular. At the time you’ve submitted the return, you will send the phone with all of its accessories and in its first box, so be absolutely sure to keep on to every thing.
If you acquired your Pixel 2 from Verizon
If you acquired your Pixel 2 or Pixel 2 XL from Verizon, the return plan is to some degree in line with Google’s:
You may return or trade wireless devices and accessories acquired from Verizon Wireless inside 14 days of order. A restocking rate of $35 applies to any return or trade of a wireless system (excluding Hawaii).
With its system warranties, Verizon is pretty much as lenient as Google, specifically if you are dealing with a producing defect. Your substitute solutions rely on how a lot time has elapsed since you’ve acquired the system, and no matter whether you pay back for additional devices defense. If you practical experience a hardware defect inside the very first calendar year:
The system will be changed at no price tag. If it is been far more than 15 days since order, it’ll be changed with a Licensed Like-New Alternative (a like device or 1 of comparable excellent).
Your very best wager is to get the Pixel 2 unlocked
If you are hoping to provide property a Pixel 2 or Pixel 2 XL and you are concerned about producing problems, your very best wager is to get it unlocked, in particular now that Google has formally extended the warranty on those specific devices to two comprehensive many years. Sure, you may have a discount with Verizon Wireless. Perhaps you basically have to have the Verizon-distinctive Kinda Blue Pixel 2. Either way, the carrier’s restocking rate may not be a little something you are inclined to contend with after the simple fact.
What do you believe? Are these solutions sufficient to get you to get a Pixel 2? Audio off in the reviews underneath!